Your Questions Answered
Where are your products made?
We make all our products in handmade cold process batches at our small kitchen factory located in the charming little town of Forestville in Sonoma County, California.
Do you test your products on animals and do any of your products contain animal ingredients?
Our products are people-tested by us and our friends and neighbors.
Do your products contain artificial colors or fragrances?
We do not use artificial colors, dyes or fragrances in any of our products. We use pure essential oils to provide our products with their natural aroma-therapeutic scent profiles. The colors that occur in our products come from natural botanicals and herbs.
I am allergic to wheat/gluten. Do your products contain wheat amino acids?
No, our products are 100% wheat amino acid free and will not affect people with wheat/gluten allergies
Are your products hypoallergenic?
We use pure, plant-based ingredients as the basis of all our products. Our ingredients are mild and no allergic or skin reactions have been reported. However, we recommend doing a patch test on your skin when using any new product.
Are your products non-comedogenic?
This term refers to ingredients – such as mineral oil, petrolatum and paraffin – that may clog pores. We do not use any of these ingredients in our products. Instead, we use plant-based oils and ingredients.
What is Cold Process Soap and how is it different from the brands at the store?
Cold Process handmade soap differs from today’s common industrially made soap as it is often superfatted and the glycerin is left in which acts as a moisturizing agent. Superfatted soap works with the glycerin to serve as natural humectants to hydrate and soften skin. Additionally, the source of the vegetable oil is important to the properties of the final soap. We use premium olive and other selected oils as our raw material. Commercial soaps are made in large batches in a mechanized extrusion process where the glycerin is removed and fillers and synthetic detergents added. Commercial soap manufacturers have the ability to recover and purify glycerin which is then sold separately. Most use stock soap bases and add custom additives to differentiate them for the specific custom brands they manufacture.
Are your Soaps Vegan?
All of our products are made with only pure vegetable plant oils and pure essential oils. Natural botanicals.
What is the shelf life of your products?
Approximately three years. Certain environmental factors, such as extreme temperatures and humidity, will affect the shelf life of our products. It is best to store Body Butters and Balms in a cool location. There is no need to refrigerate our products.
Do you ship outside the United States?
We only ship to the United States including Alaska, Hawaii, APO and US Virgin Islands.
I’m interested in carrying your products in my own shop. How can I learn more about wholesale opportunities?
For wholesale info please email us at firstname.lastname@example.org
Do you see personal information from your website?
We do not sell or offer your name or address to any other company or service, and your ordering information will be kept confidential. We respect our customers and as such do not sell their personal information. We are committed to your protecting your privacy as much as to protecting your health.
What if I’d like to return something I have purchased online?
It is important to us that you are completely satisfied with our products. If you have any problems or questions concerning your order or are dissatisfied for any reason with either the product or its condition upon arrival, please contact us immediately at 707 688-9498 or email@example.com . We will either replace it or refund your money.
Is your website secure?
Hidden Beach Soap Company uses industry standard efforts to safeguard the confidentiality of your personal information. Any contact information obtained for the purpose of this web site will be stored solely in a secure database. No one other than Hidden Beach Soap Company will have access to your information. Under no circumstances will your contact information be sold, published, or disclosed to any party or company.